Training
We run half day and/or one day workshops to assist companies who need to better understand the ins and outs of conducting a workplace investigation.
There is a significant body of legislation now covering workplace behaviour, from discrimination and harassment to bullying and victimisation. Complaints of harassment, discrimination and bullying in Australian workplaces continue to rise, but organisations can develop appropriate procedures for dealing with issues, and train staff in how to make an internal complaint so that issues are managed in a fair, impartial and prompt manner. This enables more complaints to be resolved internally without the need for recourse to a more formal/legalistic external process.
The success of complaints managed in-house therefore depends to a large extent on the quality of the training given to those involved in resolving complaints and the accessibility of the internal resolution process.
The internal investigator plays a crucial role in maintaining the integrity of an internal resolution process. In ensuring that a fair, impartial, prompt and confidential process is followed, and the principles of natural justice applied. This takes skill and judgment.
Our training course teaches these skills and provides investigators with the confidence and knowledge necessary to be able to conduct investigations into workplace bullying, harassment, discrimination and other types of inappropriate behaviour.
Our programs are designed for those staff who have been selected to undertake the role of investigator/complaints resolution officer. Generally, these staff are senior in an organisation and have the authority to implement a recommended outcome – for example, a member of HR, a senior manager, supervisor or team leader.